Other Topics
Help - General Shipping Support
Frequently Asked Questions
- How do I contact Loomis Express?
- Does Loomis Express provide a Saturday Delivery Service?
- What type of Track and Trace capabilities does Loomis Express have?
- Why do split/short shipments occur?
- Why are residential deliveries sometimes a source of difficulty for a courier?
- Does Loomis Express provide packaging for my shipments?
- What documentation do I need to send shipments to international destinations?
- What service guarantees does Loomis Express provide?
- My driver was just here, but I forgot to give him another package. Can he come back?
- Does Loomis Express offer same day delivery?
- What are your package size and weight restrictions?
- What is the cut-off time for my area?
- Do you ship COD?
- How do I find out when my package will arrive?
- If all the information is on the waybill, why do I still need to address the subsequent boxes that have "B" stickers on them?
- I need to schedule a pickup.
- My package could not be delivered, so I need to reschedule a delivery.
- I need to create a Commercial or Customs Invoice.
- How do I use the Rate Calculator?
- I need to find the nearest Loomis branch or drop off location.
GENERAL SHIPPING SUPPORT – SECTION INDEX
- Booking a Pickup
- Reschedule Delivery
- Customs/Commercial Invoice
- Customs Invoice vs. Commercial Invoice
- Invoice Details
- Shipper Details
- Recipient Details
- Shipment Details
- Air Waybill
- Terms of Delivery
- Total Gross Weight / Total Net Weight
- Package Details
- Number of Types
- Customs Commodity Code
- Currency
- Declaration Details
- Reason for Export
- Date
- Name
- Country of Origin
- Place and Date
- Create the Invoice
- Transit Times
- Rates
- Drop Off and Branch Locator
General Shipping Support
How do I contact Loomis Express?
If you would like to speak to a Customer Service Representative, please call 1-855-2LOOMIS (1-855-256-6647).
You can reach our National Office at:
Loomis Express201 Westcreek Blvd. Suite 200
Brampton, Ontario
Canada
L6T 5S6 Back To Top
Does Loomis Express provide a Saturday Delivery Service?
Loomis Express offers customers a convenient Saturday Delivery Service to major Canadian centres for a standard additional fee of $16.00 per shipment. Major centres include Vancouver (Metropolitan), Edmonton, Calgary, Winnipeg, Toronto (Metropolitan), Montreal and Halifax.
For more information see Domestic Services.
To use our Saturday delivery service, just follow these simple steps:- Call Loomis Express by 3:00 p.m. on Friday. We can then alert the delivery branch of the incoming Saturday.
- For a delivery to a rural location, call Loomis Express by 1:00 p.m. on Friday. We will then verify that your destination is a Saturday delivery point.
- Complete a Loomis Express waybill, check off the Saturday Delivery box, and attach a Saturday Delivery sticker to all packages within your shipment.
What type of Track and Trace capabilities does Loomis Express have?
Loomis Express has designed a leading-edge parcel management system track and trace based on the hand-held computer used by all of our drivers. As the package moves through the coast-to-coast Loomis Express distribution network, vital information is scanned into the system at key locations.
Critical information regarding who has received your package and when, waybill and parcel numbers, along with proof of delivery and digitized signatures are accurately recorded. You can access this information online instantly, 24hrs a day, 7 days a week, from anywhere in the world, using our Track Now! application on this website.
For your convenience, you can view all shipments in one convenient table. Or, you can call one of our Customer Service Representatives at 1-855-2LOOMIS (1-855-256-6647) and they will track your shipment for you.
Back To TopWhy do split/short shipments occur?
Although our team at Loomis Express works hard to make sure your package gets to where it has to go, and we have the technology to prevent mistakes from happening, a shipment may occasionally be delivered incomplete. There are two likely reasons: human error (misdirected package during sorting) or, if it is a dangerous goods shipment and must travel separately from all other freight, it may have been transported on a separate vehicle.
To track your package more easily, please ensure all your packages are marked with a barcode and contain complete address information, including postal/zip code. You can trace individual packages within a shipment using our Track Now! application on this website.
See Value-Added Services or our shipping Terms and Conditions to find out more about Dangerous Goods shipments. Back To TopWhy are residential deliveries sometimes a source of difficulty for a courier?
Delivering to people's homes is very different from delivering to a business address. Often the resident is not at home when the courier arrives, and is therefore unable to sign for receipt of a package. This creates an inevitable service delay, as we must attempt to contact the person by phone and arrange for a re-delivery. This is not only time-consuming and costly for the sender and the receiver, but also for the courier.
The easiest way to ensure that residential packages are delivered without delay is to write "NO SIGNATURE REQUIRED" in the instructions box. (Please note that this relieves the courier of responsibility for non-receipt of the package and should only be used for shipments of low value.) Back To TopDoes Loomis Express provide packaging for my shipments?
Loomis Express provides cardboard envelopes, plastic envelopes, mailbags, stickers and waybills for your shipments. Please see Ordering Shipping Supplies for a complete list of supplies available.
Whether you use Loomis Express packaging or your own, a Loomis Express waybill must be attached to each package in your shipment. When you ship a package using the Internet, a waybill will be printed off with a portion to attach to each package in your shipment.
If you wish to use Loomis Express supplies, you can order them at the same time as your pickup, and a Loomis Express driver will deliver them to you. Or, click on Ordering Shipping Supplies to place an order through our website. Back To TopWhat documentation do I need to send shipments to international destinations?
A Loomis Express International Waybill must identify all shipments destined to locations outside of Canada. Non-document shipments (those that are not simply documents) must have the proper customs documentation for the destination country, or they will be held in Canada.
Loomis Express has created a convenient Commercial Invoice for commodity shipments.
***Please note effective April 7th, Loomis’s International Waybill has been changed to reflect the new addition of Time Definite International suite of services.***
For more information see How To Fill Out Your Waybill.
Although our representatives are extremely knowledgeable about the documentation and clearance procedures required by U.S. Customs and can advise exporters accordingly, failure to provide or correctly complete proper international shipping documents can result in lengthy service delays. These and other customs delays are beyond the control of Loomis Express, although we will do our utmost to advise you of the status of any delayed package.
Please see Terms and Conditions regarding shipment guidelines and restrictions, or contact a Customer Service Representative at 1-855-2LOOMIS (1-855-256-6647). Back To TopWhat service guarantees does Loomis Express provide?
Loomis Express offers guarantees for the following services:- Loomis Express Domestic 9:00
- Loomis Express Domestic 12:00
- Loomis Express 9:00
- Loomis Express 10:30
- Loomis Express 12:00
See our Products and Services menu for the full range of services offered by Loomis Express.
See Terms and Conditions for more information on the service guarantees and restrictions.
Back To TopMy driver was just here, but I forgot to give him another package. Can he come back?
A Loomis Express Customer Service Representative will quickly contact the driver to see if he/she can return to your place of business. If he/she cannot return immediately, a Customer Service Representative will re-schedule another pickup for you. Back To TopDoes Loomis Express offer same day delivery?
We do not offer a same day service, but we do offer Loomis Express Domestic 9:00 and Loomis Express 9:00 for next day delivery by 9:00 am and other time-critical services.
See our Products and Services menu for the full range of services offered by Loomis Express. Back To TopWhat are your package size and weight restrictions?
DOMESTIC SERVICES:- Weight limit:
- Maximum per piece: 68kg (150 lbs)
- Size limit:
- Maximum per piece: 91 x 61 x 180 cm (36 x 24 x 72 ins)
Loomis Express 9:00
- Weight limit:
-
Maximum per shipment: 250 kg (550 lbs)
Maximum per piece: 25 kg (55 lbs) - Size limit:
- Maximum length: 1 meter or 70 cm (27.6”) any one side
- Weight limit:
-
Maximum per shipment: Unlimited
Maximum per piece: 68 kg (150 lbs) - Size limit:
- Maximum per piece: 96 x 71 x 157 cm (38” x 28” x 62”)
- Weight limit:
-
Maximum per shipment: Unlimited
Maximum per piece: 25 kg (55lbs) - Size limit:
- Maximum length: Any one side - 1 meter More than one side 70cm (27.6ins)
- Weight & Size limit:
- Dependent on destination country, please refer to the Service Directory or contact Customer Service
What is the cut-off time for my area?
Please see Drop-Off Locator for a complete listing of times and locations, or call one of our Customer Service Representatives at 1-855-2LOOMIS (1-855-256-6647). Back To TopDo you ship COD?
Our Return Cheque Service is a great solution for shipments requiring payment for goods on delivery. In this case, a Loomis Express driver collects payment (in the form of a current or post-dated cheque, certified cheque, bank draft or money order) on delivery and returns it directly to you from anywhere in Canada. Back To TopHow do I find out when my package will arrive?
Our transit times vary depending on the destination of the package, and which service you choose. Please call 1-855-2LOOMIS (1-855-256-6647). Back To TopIf all the information is on the waybill, why do I still need to address the subsequent boxes that have "B" stickers on them?
This is a precautionary step taken just in case your packages become separated during the sorting process. By labeling the subsequent boxes that have "B" stickers on them, you will be assured your packages arrive safely. Back To TopBOOKING A PICKUP
One of the easiest ways to book a pickup is doing it online at http://www.loomis-express.com.You can also call 1-855-2LOOMIS (1-855-256-6647).
Pickup Details
Put in the address details for the location of the pick up.All the fields with yellow bars beside them are mandatory.Back To Top
Fields of Concern
The Pickup Location Drop Down Menu
The Pickup Location drop down menu gives you a list of the usual places for picking
up packages, i.e. Office, Mailroom, and Shipping/Receiving.
When you book a pickup, you can have Loomis send you a confirmation of the actual pick up. This confirmation will be sent to the email you supply in this field. Back To Top
Shipment Details
All the specifics of your shipment will be entered here.
All the fields with yellow bars next to them are mandatory.
- Shipment Ready
- Shipment Ready is the time your packages will be ready for pickup. In other words, this is the earliest the driver can pick up the packages.
- Office Closing Time
- Office Closing Time is the time your office will close. In other words, this is the latest the driver can pick up the packages.
- Number of Pieces
- This is the total number of pieces of all your shipments combined.
- Weight
- This the total weight of all the packages combined.
Confirm the Pickup
When you are ready to confirm the pickup information, press the "Save & Go to Confirmation" button. This will bring you to the Pickup Confirmation page. Back To TopThe Pickup Confirmation
The Book a Pickup screen gives you a chance to confirm the information you supplied on the last page. Back To TopEditing the Information
If the information needs to be changed, click on the "Edit" button of either the Pickup or Shipment section.
This will bring you back to the previous page where you can change what you need to change. Back To TopEmail Notification
Loomis can send you an email notification of the pickup.
It will use the email address you supplied in the previous screen.
Finish the Booking
Press the "Book Pickup" button to schedule the pickup. Back To TopKeep the Confirmation Number
Loomis will give you a confirmation number upon booking the pickup. Keep track of this number for future purposes. If you chose the email notification option, Loomis will send you this number as part of the email. Back To TopReschedule Delivery
If the driver could not deliver a package (i.e. nobody was home), he or she will put what Loomis calls a “Doorknocker” on your door. It has all the details you will need to either pick up the package at the local depot or reschedule the driver to redeliver the package.Doing a Rescheduling
Delivery Information
The doorknocker has a specific number on it. You will need to put this number in
the Delivery Information section.
Delivery Location
In the Delivery Location section put in the delivery address.
You must put in the date that you will be able to receive the delivery. Back To Top
Confirming the Information
Before booking the delivery, you must confirm the information is correct. To do
so, you must press the "Review and Confirm" button.
This will bring you to the Reschedule Delivery Confirmation Page.
Book the Delivery
If the information you’ve entered is correct, press the "Reschedule Delivery" button, and the delivery will be made. Back To TopKeep the Confirmation Number
Once you’ve booked the delivery, Loomis will give you a confirmation number. Make sure you write that number down. Back To TopCustoms/Commercial Invoice
The most basic of paperwork that must be included with any shipment going outside of Canada is the Customs or Commercial Invoice.Customs Invoice vs. Commercial Invoice
Customs Invoice
The customs invoice is used when the items you are sending are not part of any kind
of commercial transaction. For example, you are sending items as gifts, or you are
sending samples. It is also known as the Pro-Forma.
Commercial Invoice
The commercial invoice is used when the items you are sending have been sold as
a commercial transaction. For example, you are sending items that have been bought
from you by a company outside of Canada. In other words, it is the invoice of the
items being bought and sent.
Invoice Details
Invoice Type
Choose if you are going to create a Customs Invoice or a Commercial Invoice.
Invoice Number
This is a number supplied by you for your own records. If you are filling out a
commercial invoice, you could put the actual invoice number of the order for cross-referencing
at a later date.
Shipper Details
- Company Name
- This is the name of your company.
- Name/Department
- You can either enter your name here or your department name.
- Address, City, Postal/Zip Code, Country
- Enter your company’s address information here.
- Tel./Telex No.
- Enter your telephone number here.
- VAT Registration No.
-
This is a tax number that most companies are given from their government.
In Canada it is the GST number. In the US it is the EIN, IRS, or Federal Tax ID number. In Europe it is the VAT number.
Recipient Details
- Company Name
- This is the name of the company you are sending to.
- Name/Department
- Enter either the contact name of the person you are shipping to, or the department name.
- Address, City, Postal/Zip Code, Country
- Enter the recipient’s address information here.
- Tel./Telex No.
- Enter the recipient’s telephone number here.
- VAT Registration No.
-
This is a tax number that most companies are given from their government.
In Canada it is the GST number. In the US it is the EIN, IRS, or Federal Tax ID number. In Europe it is the VAT number. You will have to get this information from the receiver.
Shipment Details
Back To TopAir Waybill
Enter the Loomis air waybill number here. Back To TopTerms of Delivery
The terms of delivery is the agreement signed between the consignee and the recipient on the responsibility of the shipment, including which one pays for any duties that may occur at the border. Loomis is concerned with only two terms, DDU or DDP. However, you can use more if you choose.- DDU
- If there are any duties on a shipment, this determines the recipient pays for them.
- DDP
- If there are any duties on a shipment, this determines the shipper (you) pay for them.
Total Gross Weight / Total Net Weight
In most instances these two weights will be the same. However, there will be the odd time that they will differ. For example, if you put all the shipments on a skid, the net weight value would be the total weight of the shipments without the skid, and the gross weight would be the total weight of the shipments including the skid. Back To TopPackage Details
Back To TopNumber of Types
This is the number of different types of items you are sending. This is not the number of pieces or packages. For example, you may have four packages being shipped, but in the four packages you have ten different types of items. Ten is the number you would choose.
In the item list, enter the specific details of the items you are shipping.Most of the fields are self-explanatory with perhaps the exception of the Customs Commodity Code. Back To Top
Customs Commodity Code
Also known as Harmonized Commodity Coding System (HS), this is not a mandatory field but a highly recommended one to fill out.
The HS is a classification of items created by the World Customs Organization. They grouped different items under a general type, i.e. electronics, and then gave these general types a code. Along with this code, there are secondary codes that are defined by the specific country for shipping and receiving the shipment. Back To TopCurrency
Fill in the currency type, i.e. CDN for Canadian currency, or USD for US currency. Back To TopDeclaration Details
Back To TopReason for Export
There are three "Reasons for Export" recognized by Loomis, and they are as follows.- Permanent
- The intention is for the package to go into the country and remain there.
- Temporary
- The intention is for the package to go into the country for a period of time but will be coming back to Canada eventually. For example, you are sending an item (like a laptop) to a different country to be repaired. It will be coming back when it has been fixed.
- Re-import
- The intention is for the package to be sent back to the country from which it came. For example, you are sending an item back on warranty. And instead of it being fixed, you will be sent a replacement item.
Date
Enter today’s date. Back To TopName
Enter the name of the person who will be signing the custom or commercial invoice. Back To TopCountry of Origin
If the items being shipped are from multiple countries, enter "Various" in this field. Back To TopPlace and Date
Enter the place you are going to sign this document and the date you are going to sign this document on. Back To TopCreate the Invoice
Press the "Create Invoice" button. This will bring up a new internet browser window with the document for you to print. Back To TopTransit Times
Calculating transit times is an easy task.- Choose the Destination:
From the drop down menu choose Domestic, US or International. Choosing the destination determines the availability of other fields, i.e. whether a postal code or a zip code field is required. - Choose "Ship to" Country:
This drop down menu will only appear if you choose International as a Destination - Choose the Service:
Choose from the following services:
- Domestic Services:
-
Loomis Express Domestic 9:00
Loomis Express Domestic 12:00
Loomis Express Domestic 18:00
Loomis Ground - US Services:
-
Loomis Express 10:30
Loomis Express Worldwide
Loomis Economy Select - International Services:
-
Loomis Express 9:00
Loomis Express 12:00
Loomis Express Worldwide.
- Enter the Postal Codes:
Put in the "Ship from" and the "Ship to" Postal Code/Zip Code.
Rates
From the rate screen, you can either use the Rate Calculator to calculate your rates for any shipments, or you can use the Points of Service listing, which gives a listing of all the points in the world we ship to, or you can calculate Tariff Rates for any particular shipment.Rate Calculator
Below is the list of the sections you have to fill out with a brief description of each. Back To TopNon-Web Profile Users
If you are not logged in to your Web Profile, the Rate Calculator will only give Tariff rates. Back To TopShip From
Put in the postal code or zip code of the pickup location.
Usually it will be the same as the Ship From postal code in your Web Profile. However, if you are calculating the cost of an e-Return, the postal code or zip code should be of the location the package is going to be picked up from. Back To TopShip To
Fill in the information of the delivery address. For Canada, you need the province and the postal code. For US, you need the city, state, and zip code. For international destinations, you will need the country and the postal code. Back To TopPackaging (Volumetric Weight Calculator)
Back To TopAdding the Weight
Because Loomis rates by the weight and not the piece amount, you only have to enter in the entire weight of the shipment. Back To TopCalculating the Weight from the Dimensions
If you only have the dimensions of the package, or you think the weight calculated by the dimensions is going to be greater than the real weight, yet you don’t have the means to figure this weight out, you can use the Weight Calculator Loomis supplies.
Package Type
Choose either the Box or Tube from the drop down menu.
The dimensional weight is calculated differently with each service. Select from the following services:
- Domestic Services:
-
Loomis Express Domestic 9:00
Loomis Express Domestic 12:00
Loomis Express Domestic 18:00
Loomis Ground - US Services:
-
Loomis Express 10:30
Loomis Express Worldwide
Loomis Economy Select - International Services:
-
Loomis Express 9:00
Loomis Express 12:00
Loomis Express Worldwide.
Unit of Measure
Choose Imperial (pounds and inches) or Metric (kilograms and centimeters.)
- For Boxes:
If you chose Box from the Package Type drop down menu, you will need to put in the length, width, and height of the package. - For Tubes:
If you chose Tube from the drop down menu, you will need to put in the diameter of the tube.
Dimensional weight formulas for cubing
Cubing is a process that all courier and transportation companies use to ensure that rates charged for light and bulky shipments are adequate enough to cover the cost of the space it occupies on our planes and vehicles. Your shipment will be priced according to whichever is heavier – the actual weight or the cubic weight of the shipment. Back To TopCalculating Cubic Weight For Shipments
- Calculate the volume of the package by multiplying, in inches, the length by the width by the height.
- Divide the volume by 1,728 (1 cubic foot).
- Multiply this answer by the cubic factor of 15 to determine the cubic weight. (A standard "cubic factor" is used by Loomis Express to best represent the weight of each cubic foot of space).
- Cubic Weight Formula:
- (length x width x height) ÷ 1,728 x 15 = cubic weight in pounds
- Formula used for calculating cubic weight using the example shown:
-
- 30" x 17" x 12" = 6,120
- 6,120 ÷ 1,728 = 3.54
- 3.54 x 15 = 53.1 lbs.
Service
Service Type
Choose the service type, Ground or Express.
Value Added Services
Select any of the extra services you wish to apply to the shipment.
Value of the Package
If you want to insure the package, put the package amount in this field. WebShip
will calculate the cost of insurance based on the amount you enter here.
If you are doing an e-Return rate inquiry, make sure this is checked. Loomis charges a small fee for this service. Back To Top
Display the Rate
When you press "Display Rate", an extra window will pop up with the rate information. Back To TopDrop Off And Branch Locator
If you need to find the nearest branch, you can use the Drop-off Locator.Search by Map
- Click on one of the provinces.